Zeely, Inc.

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Here you’ll find answers to the questions we hear most often. Our aim is to help you quickly get the information you need, so you can focus on what matters most.

It's not another AI content tool. It's something the market hasn't seen before.

What makes Zeely unique?

Learn what each feature does and when to use it.

Zeely feature glossary

Learn the first steps to create your first AI-powered ad in Zeely.

How to get started with Zeely?

Learn about Zeely’s core concept, key capabilities, and how it helps you create and manage ads and content with AI

Product Overview

Learn how to speak AI’s language and write prompts.

How to prompt AI?

Language is a powerful instrument, and knowing how to prompt helps you get great results when making AI ads.

Prompting in Zeely: write like you mean it

Here is how to improve images without leaving Video studio.

How to enhance images while creating a video?

A short guide on how to work with artificial intelligence so it generates the product images you actually want to see.

What images work best for AI generation

Learn how to narrow down the avatar library, preview voices, and choose a presenter who fits your audience, message, and video format.

How to choose the right AI avatar for my video?

Here are answers to the most frequently asked questions about generating AI image ads.

How to get better results from Image ads: quick answers to common questions

How to write moderation-friendly prompts

Learn how to generate and improve AI content, including images, videos, and prompts

AI Content & Creation

This guide helps you set clear goals, create eye-catching ads, reach the right people, and track how your campaign is doing.

What should I know before running ads?

Use this checklist to catch common issues with your creative, destination link, audience, and budget before your campaign starts.

Must-dos before launching a paid campaign

Learn how Meta campaigns work and how to promote your business with paid ads on Facebook and Instagram.

What are Meta campaigns?

Here's a quick setup of how to create a Meta ad account.

How to create your own Meta account for running ads

Learn what you can change after a Zeely-managed Meta campaign goes live and how our Support team can help you stop it.

How to stop or edit a campaign launched with Zeely's Meta partner account

Learn how to fine-tune your ad copy before launching a Meta campaign.

How to change the primary text or description of your ad

Learn how to confirm your Meta account and get back to launching ads through Zeely.

How to fix “Your Meta account needs a quick confirmation”

Learn how to prepare, set up, and launch your first paid and organic campaigns in Zeely

Campaign Setup & Launch

Learn how to read the numbers in Zeely without getting lost in marketing metrics.

How should I analyze my campaign metrics in Zeely?

Here are the whys and advice to help you fix it.

Why is your campaign getting clicks but no conversions?

This guide walks you through the reasons behind the gap and how to read both together for the full picture.

Why numbers in your site analytics and Zeely don’t always match (and why that's fine)

Learn how your campaigns perform and how to improve results across paid and organic promotion

Promotions & Performance

Below is a detailed explanation of Zeely's capabilities and how they work.

Does Zeely automate content creation and ad management?

Learn how the Creative Agent works in Slack, what it can do, and how to get started.

How to use the Zeely Creative Agent in Slack

Learn how Zeely’s core features and tools work, including automation, content creation, and campaign optimization

Product Features & Tools

Learn what it covers, how it’s calculated, and how you can lower it with a Booster.

What is Zeely’s service fee?

Learn why your Zeely subscription may renew automatically and how to cancel it before the next billing date.

Why has my subscription auto-renewed?

Find out why your renewal price may be higher and how to check your subscription details.

Why did my subscription renewal cost more?

Learn about the options Zeely offers to help you manage your subscription based on your needs.

How can I pause my subscription?

Learn how to request a refund and what to expect from the refund process.

How can I get a refund?

Learn what you can do during your Intro plan, how credits work, and what happens when it ends.

What’s included in my Zeely Intro plan?

Learn how to check whether you’re logged in to the Zeely account linked to your subscription.

Why is Zeely asking me to subscribe again after I’ve paid?

Learn how to switch the payment method used for your Zeely subscription and what to do if you need help sooner.

How to change my payment method

Manage your subscription, billing details, payments, and account settings

Billing & Account

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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