Credits power everything you create in Zeely. They let you generate videos and images and run ad campaigns with advanced AI models, all from one shared balance instead of separate limits for each tool.
Let’s take a little tour of how credits work, what uses them, and how to get the most out of every credit.
What credits are and why Zeely uses them
Credits are a shared unit that covers all creative actions in Zeely.
Instead of juggling different limits for videos, images, or formats, Zeely uses one balance for everything. This keeps the system predictable and flexible. You decide how to spend your creative energy, whether that’s on one polished video or multiple experiments.
Behind every generation or edit, AI models are processing data, rendering visuals, and producing results. Credits reflect that real processing cost.
One balance for all creative actions
All creative tools use the same balance:
Video generation
Image ad creation
Image to video
Editing and regeneration
Variations and retries
If an action involves AI generating or re-processing content, it uses credits. You’ll always see a ⚡ icon and the exact number of credits on the button before you start, so you know what will be deducted.
Types of credits
Zeely uses two types of credits. Both live in the same balance and work together.
Plan credits
These arrive with your subscription and refill every billing cycle. Your monthly plan provides a set number of credits:
Starter: 500 credits, which is up to ~12 videos, ~50 image ads, or ~2 cinematic clips
Plus: 750 credits, which is up to ~18 videos, ~75 image ads, or ~3 cinematic clips
Growth: 1000 credits, which is up to ~25 videos, ~100 image ads, or ~4 cinematic clips
Plan credits are your consistent, predictable baseline for monthly creation. They show up every month like a dependable friend who brings coffee and says “let’s get things done.”
Extra credits
You buy these when you want a little more runway. Maybe you’re gearing up for a holiday sale, or you’re about to unleash a week of experiments. These credits kick in only after your plan credits are fully used, and never expire with renewals. Once added, they stay on your account until you use them.
How to check your credit balance:
Log in to your Zeely web dashboard at https://zeely.ai/
Look at the top-right corner of the dashboard. Your current credit balance appears next to your profile icon as a number with a green lightning bolt. That number is your available balance.
Everything is transparent and meets the legal requirements: the credits are withdrawn only if the CTA says that.
How to view credit history and rates:
Click on the number at the top-right corner.
Hit View Credit history.
You’ll see the feature used, credits spent, the date, and the AI model involved.
If an image or video fails to generate due to a technical issue, credits are refunded automatically. You don’t need to take any action, but you’re always welcome to reach out if something looks off or you just want clarification.
To check how much a feature costs before you use it, click See rates in the Credit history modal. This makes it easier to plan ahead.
What exactly uses credits
Credits are spent when Zeely’s AI actively processes something.
This includes:
Generating a new video or image
Creating a static ad
Turning an image into a video
Editing an existing creative
Regenerating or changing elements that require AI processing
One thing to keep in mind: editing uses credits if it triggers a new AI generation. Even small changes can require the model to reprocess the content.
Viewing, organizing, or downloading finished creatives does not use credits.
Why credits can seem to run out fast
This usually happens for one of three reasons:
Multiple edits or retries on the same creative
Experimenting with different prompts, styles, or formats
Regenerating content to refine the result
That’s normal. Iteration is part of the creative process, and credits reflect the real work happening behind the scenes.
How to avoid burning credits unnecessarily
A few simple habits can stretch your balance further:
Start with a clear prompt before generating
Avoid changing many things at once during edits
Review your creative carefully before re-generating
Use one strong version as your base instead of starting from scratch each time. Add your product carefully, include details that may help in future generations, and use high-quality photos. Here’s a quick guide on choosing the right images.
Need help or just want to brainstorm?
If you have questions about credits, your balance, or how something works, our support team is always here — just email us at [email protected].
You can also reach out if you want to talk through AI ideas, creative ad concepts, or how to approach a campaign. We’re always happy to help, even if you’re still figuring things out.