If "Your Meta account needs a quick confirmation" appears when you try to launch an ad, Meta has temporarily held back ad delivery until it can confirm your account. This check takes place on Meta’s side rather than in Zeely, and it does not necessarily mean that your account has been blocked.
Work through the steps below to clear the confirmation and carry on with your campaign.
Before you begin: Make sure you can access the email address or phone number connected to your Facebook account. Meta will send your confirmation code to one of them.
Confirm your Meta account
Open Meta Ads Manager.
Sign in to the Facebook account connected to Zeely.
Open any existing ad and select Edit.
Look for Fix issue and click it if it appears.
Follow Meta’s instructions to confirm your account by email or SMS.
Enter the confirmation code and complete the remaining steps shown by Meta.
Return to Zeely and try launching your campaign again.
Once Meta confirms the account, the temporary restriction should be lifted, and you can go ahead with your campaign.
If the confirmation message does not appear
Meta does not always show the confirmation prompt on the first ad you open. If you cannot find Fix issue, try the following:
Open a different campaign, ad set, or ad in Meta Ads Manager.
Select Edit and check again for Fix issue or another verification notice.
Look through the inbox connected to your Facebook account for an email from Meta.
Check your Spam or Junk folder in case the confirmation email ended up there.
If the SMS code does not arrive
If SMS confirmation is not working, try using email instead:
Open your Facebook settings.
Go to the account’s security settings.
Choose email as the confirmation method, if Meta offers it.
Check your inbox and Spam folder for the verification message.
Enter the code on Meta’s confirmation screen.
Make sure the phone number and email address linked to your Facebook account are up to date. If either one has changed, update it in Facebook before trying again.
Why can’t Zeely complete the confirmation?
This security check is handled entirely by Meta. Zeely can’t complete it for you, send a new confirmation code, bypass the restriction, or speed up Meta’s review.
If Meta doesn’t offer a working way to confirm your account, or the restriction remains after you complete the steps, please contact Meta Support for help.
Keep your account secure: Enter confirmation codes only on official Meta or Facebook pages. Never share your password or confirmation code with Zeely Support or anyone else.
Still unable to launch through Zeely?
If Meta confirms your account but the same message still appears in Zeely, contact us through the in-app chat or at [email protected]. Please include:
The email address linked to your Zeely account
A screenshot of the message
Confirmation that you completed Meta’s verification
The device and browser you are using
We’ll check what’s happening on the Zeely side and help you figure out the next steps.