At the moment, you can’t change the payment method for an active Zeely subscription. To use a new card or another available payment method, you’ll need to cancel your current subscription, wait for it to expire, and then subscribe again using your new payment method.
We apologize for the temporary inconvenience and understand that this process can be frustrating. Our team is working to make changing payment methods much easier in future updates.
Before you make the change
Canceling your subscription stops the next renewal. It doesn’t end your access immediately, so you can continue using your current plan until the expiration date shown in your account.
To avoid being charged twice, don’t start a new subscription while your current plan is still active
Cancel your current subscription
Follow the guide for the version of Zeely you use:
Using the Zeely app: How to cancel my subscription in app?
Using Zeely on the web: How to cancel my subscription?
After canceling, check the expiration date of your current plan. You can continue using Zeely until that date.
Wait for your subscription to expire
You need to wait until your current subscription ends before subscribing again. This ensures that your new subscription is created with the new payment method rather than creating a second active subscription.
Subscribe again with a new payment method
Once your current plan has expired:
Log back in to the same Zeely account at https://app.zeely.ai/
Choose the subscription plan you want.
Continue to checkout.
Enter the new payment details and confirm your subscription.
Your new payment method will then be used for the subscription and its future renewals.
Does this apply to ad campaign payments?
No. Subscription payments and advertising budget payments are handled separately.
When you set up a paid ad campaign in Zeely, you can configure the payment method at checkout before launching the campaign. You do not need to cancel your Zeely subscription to use a different payment method for an ad campaign.
Need to make the change sooner?
If you cannot wait for your current subscription to expire, contact our Support team through the chat in the app or at [email protected]. Please include the email address linked to your Zeely account and explain that you want to change your subscription payment method.
Our team will review your subscription and help you work through the available options as quickly as possible.