At the moment, you can’t change the payment method for an active Zeely subscription. To use a new card or another available payment method, cancel your current subscription, let it expire, and then subscribe again with your new details.
We’re sorry for the inconvenience. We know this process isn’t ideal, and our team is working on making it easier to change your payment method in a future update.
Before you make the change
Canceling stops your next renewal, but it doesn’t end your access. You can keep using your plan and credits until the expiration date shown in your account.
Important: Don’t start a new subscription while your current plan is active, or you may be charged twice. Also, don’t click Resubscribe if you want to use a new payment method. This button reactivates your existing subscription with the old payment details.
Step 1: Cancel your current subscription
Follow the instructions for your version of Zeely:
Mobile app: How to cancel my subscription in app?
After canceling, go to Settings and select Subscription & payments. Your plan is marked Canceled, and the date until which it stays available appears beneath the plan name.
Step 2: Wait for your subscription to expire
Keep using Zeely until that date. Once it has passed, check that you have no credits left:
Go to Settings and select Subscription & payments.
Check Plan credits and Extra credits.
Use up any remaining credits. When your balance is zero, click Get credits.
Choose your plan and continue to checkout. Enter your new payment details and confirm.
Zeely uses your credits first, so the subscription flow opens only when none are left.
Step 3: Subscribe with your new payment method
Once your subscription has expired and your credit balance is zero:
Log back in to the same Zeely account at https://app.zeely.ai/
Start creating an image, video, or other content that needs credits, then click Generate.
Zeely opens the subscription window. Choose your plan and continue to checkout.
Enter your new payment details and confirm.
Your new payment method will then be used for the subscription and its future renewals.
Does this apply to ad campaign payments?
No. Subscription payments and ad budget payments are handled separately. You don’t need to cancel your Zeely subscription to use a different payment method for ad spend.
Need to make the change sooner?
If you still have credits or can’t wait for your subscription to expire, contact our Support team through the in-app chat or at [email protected]. Please include the email address linked to your Zeely account and say that you’d like to change your subscription payment method. We’ll review your subscription and go through your options as quickly as possible.