If you notice a new charge for your Zeely subscription, it most likely means your plan has renewed automatically. This keeps your subscription active and your access to Zeely uninterrupted.
When you subscribe, we clearly let you know at the point of purchase that your plan will renew automatically unless you cancel it manually.
How automatic renewal works
Your subscription renews automatically at the end of each billing period.
The payment is charged using the payment method linked to your account.
Your access to Zeely features continues seamlessly.
You can always see your next billing date and the upcoming charge amount in your Account settings under the Subscription section.
If you don’t cancel your subscription before the next billing cycle, your plan will renew automatically, and we’ll process the next payment.
When to cancel to avoid the next charge
If you decide not to continue your subscription, please cancel it at least 24 hours before your next billing date.
Give yourself a little extra time, though. Cancellations made less than 24 hours before renewal may not stop the upcoming charge if the renewal process has already started.
Once you cancel, your subscription will stay active until the end of your current billing period, so you can keep using your plan until it expires.
What if I purchased my plan with a discount?
From time to time, Zeely offers subscription plans with special promotional discounts. The exact offer may vary depending on the promotion or seasonal deal available when you subscribe.
If you subscribe with a promotional discount, your first billing period may cost less. After your plan renews, the regular subscription price applies.
How to cancel your subscription
You can cancel your subscription anytime in your account settings. For step-by-step guidance, see our article: How to cancel my subscription.
App Store subscriptions
If you subscribed through the App Store, the subscription must be cancelled directly through Apple. Cancel your subscription here.
Need a hand with your subscription? Our support team is happy to help. Just reach out to [email protected].