If you’ve already paid for Zeely but the app asks you to subscribe again, or your active plan isn’t showing, please don’t make another payment just yet. In many cases, your subscription is linked to a different Zeely account than the one currently open on your device.
Work through the checks below to track down the right account.
1. Make sure your subscription is active
Start by checking the place where you originally purchased your plan.
If you subscribed through the App Store
Open Settings on your iPhone.
Tap your name.
Tap Subscriptions. Find Zeely and check its status.
If you subscribed through Google Play
Open Google Play on your Android device.
Tap your profile icon.
Open Payments & subscriptions, then Subscriptions.
Find Zeely and check its status.
Make sure you are signed in to the Apple or Google account used for the purchase. If Zeely does not appear, try any other store account you may have used.
If you subscribed on the Zeely website
Log in at https://app.zeely.ai/.
Click your account icon. Depending on your layout, it may appear in the upper-right or lower-left corner.
Select your email address to open Account settings.
Open Subscription. Your active plan, billing cycle, and renewal date should appear under Current plan.
2. Check which Zeely account is open
In the Zeely app:
Tap the profile icon—the human symbol in the upper-right corner.
Tap Profile details.
Check the email address shown on the first line.
On the Zeely website
Log in at https://app.zeely.ai/.
Click your account icon. Depending on your layout, it may appear in the upper-right or lower-left corner.
Check the email address shown in the account menu. You can also click it to open Account settings.
Make sure you’re signed in to the same account you used when you subscribed. Even a small difference, such as using a work email instead of a personal one, can create a separate Zeely account without your subscription.
If you signed up with Apple or Google: Use the same sign-in method and the same Apple or Google account each time. If you chose Hide my email when signing up with Apple, your Zeely profile may show an address ending in @privaterelay.appleid.com instead of your usual email address.
3. Log out and return to the correct account
If the email does not match the account used for your purchase, log out and sign back in with the correct details.
In the Zeely app
Tap the profile icon in the upper-right corner.
Tap Log out at the bottom of the screen.
On the login screen, enter the email address and password used to create the subscribed account. Tap Log in.
If you originally signed up with Apple or Google, sign in with the same provider and account instead.
On the Zeely website
Click your account icon in the upper-right or lower-left corner.
Click Log out.
Go to https://app.zeely.ai/login and enter the email address and password connected to your subscription.
Once you are back in, check whether your plan and credits have turned up.
Still being asked to pay?
If the subscription is active and you have logged in to the correct Zeely account, but the payment screen still appears, contact our Support team through the in-app chat or at [email protected].
To help us look into the issue, include:
The email address currently shown in Profile details
Any other email address or Apple or Google account you may have used
Where you subscribed: the Zeely website, App Store, or Google Play
The payment date and amount
A copy or screenshot of the receipt or transaction confirmation
A screenshot of the payment request in Zeely
Your device and operating system
For your security, never send your password or full card details.
Our team will check which Zeely account the payment is connected to and help you get back into the subscribed account.