Why am I unable to log into Zeely?
There can be several reasons why you can’t log into your Zeely account or why you get logged out unexpectedly. The most common causes include:
Incorrect login credentials (email or password)
Weak or unstable internet connection
Outdated app version or browser cache issues
Cache or cookie problems
How to fix login issues and prevent getting logged out
Follow these simple steps to troubleshoot:
Check login details
Check your email and password
Make sure you're using the correct email and password.
Forgot your password? Tap "Forgot Password" on the login screen to reset it.
2. Check for Caps Lock
Ensure Caps Lock isn’t accidentally turned on when typing your password.
Fix Internet or network issues
3. Test your internet connection
Switch between Wi-Fi and mobile data.
Avoid public or unstable networks.
4. Disable VPN (if using one)
VPNs may interfere with secure login sessions.
Reinstall the app
5. Delete the app and download it again from the App Store or Google Play.
Browser troubleshooting (web users only)
6. Clear browser cache and cookies
Go to browser settings → Privacy/History → Clear cache & cookies.
7. Try a private/incognito window
Open a private window and log in again.
8. Use a different browser
Try Chrome, Firefox, Safari, or Edge.
Still not working?
If none of the above steps resolve your issue, contact our Customer Success team
Email: [email protected]
Help Center Chat: https://zeely.com/help
Live Chat: available in your Zeely app or web dashboard
When contacting support, please provide:
The email address linked to your Zeely account
The device and operating system you’re using (iOS, Android, Windows, macOS)
The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)
The screenshot or video recording of the exact error message you see (if any)
A detailed description of the problem and steps you’ve tried