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How to fix issues when you can’t add a product or save changes in Zeely?

If you can’t add products or save edits in Zeely, this guide will help you fix it step by step.

Viktoria Green avatar
Written by Viktoria Green
Updated this week

Why products won’t save or add?

Here are the most common reasons why you may not be able to add a product or save changes:

  • Required fields (like product name, price, or image) are missing

  • Poor internet connection or server timeout

  • Browser or app cache issues

  • Using unsupported image formats or files that are too large

  • Temporary glitch in the app or browser

  • Account session expired or not properly synced

Additionally, issues can also arise on your website’s side, such as:

  • Incorrect or outdated domain name

  • Server maintenance or downtime on your website

  • Errors in the product URL (broken or malformed links)

  • The product page no longer exists (product was deleted from your site)
    ​

If any of these apply, the system may fail to save or add products properly.

How to resolve the issue and get back to building your business

1. Make sure all required fields are filled

A product won’t save or publish if any of the following fields are missing:

  • Product type

  • Product name

  • Price

  • Product description

  • At least one product image

Double-check that all required fields are completed before trying to save.

2. Use supported image formats and sizes

Zeely supports the following image formats:

  • JPG / JPEG

  • PNG

  • HEIC

Tips:

  • Avoid using images over 4 MB in size as large files may fail to upload or slow down the app.

  • Stick to high-quality images under the size limit for faster performance.

3. Check your Internet connection

A weak or unstable connection can prevent product changes from saving. Try:

  • Switching from mobile data to Wi-Fi (or vice versa)

  • Refreshing the page or app

4. Reinstall the app

Delete the app and download it again from the App Store or Google Play.

5. Clear cache (for web users)

Clear your browser cache (in Settings → Privacy or History → Clear Cache & Cookies).

6. Try a different device or browser

  • Switch to another browser like Chrome, Safari, or Firefox

  • Try using Zeely on another device or in the mobile app

7. Use an incognito/private browser window (for web users)

Private browsing disables some extensions or cached data that may be causing the issue.

8. Verify that your product pages exist and URLs are correct and accessible

  • Open the product URLs manually in a browser to ensure the pages load without errors (e.g., 404 Not Found).

  • If the page does not load, the product may have been deleted or the URL changed.

  • Check that the link leads exactly to the correct product page without additional redirects or errors.

9. Confirm your website domain is current and properly connected to Zeely

  • Make sure your website domain is active, properly configured, and not expired.

  • If you have recently changed your domain or migrated your site, verify that the settings in Zeely (especially integration settings) have been updated accordingly.

  • It is important that the domain matches what is specified in Zeely and there are no typos in the address.

10. Check if your website is undergoing server maintenance or experiencing downtime

  • Temporary unavailability of your site due to maintenance can block product updates in Zeely.

  • Check your hosting provider’s status page or announcements for planned maintenance or outages.

  • Try loading your website from different devices or networks to rule out local connectivity issues.

11. Ensure no errors exist in product URLs (no broken or malformed links)

  • Verify that product URLs in Zeely conform to the format supported by your website (e.g., no extra spaces, special characters, or encoding errors).

  • URLs should start with https:// or http:// and include the correct domain and path to the product page.

  • When copying URLs manually, avoid mistakes or additional characters that can cause access errors.

Still not working?

If none of the above steps resolve your issue, contact our Customer Success team

When contacting support, please provide:

  1. Note the time of the issue and your device/browser info

  2. The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)

  3. The screenshot or video recording of the exact error message you see (if any)

We're here to help you fix any issue quickly.

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