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How to fix the problem when you can't load products from a URL in Zeely?

If you're trying to add a product using a product URL but it won’t load, this guide covers common reasons and how to fix them.

Viktoria Green avatar
Written by Viktoria Green
Updated this week

Why products might not load from a URL

When Zeely fails to fetch product details from a URL, it’s usually due to one of these reasons:

  • The link you entered is not from a supported website

  • The product page has dynamic content that can't be automatically detected

  • The URL is incorrect, broken, or password-protected

  • There’s a temporary issue with the source website or your internet connection

  • The URL contains redirect or tracking parameters that block loading

  • The product or product page on the website has been deleted, removed, or is inactive

Follow this step-by-step guide to troubleshoot and successfully add your product:

  1. Use a supported website

Zeely supports product imports from platforms like:

  • Etsy

  • Amazon

  • WordPress

  • Wix

  • Drupal

  • Joomla

  • Shopify-based stores

  • Other platforms (with limited support)

If your link is from an unsupported website (like AliExpress or Shein), auto-import may not work.

Tip: You can still add the product manually if needed - see step 6.

2. Check that the link is a direct product page

Make sure the URL:

  • Points directly to a product page

  • Does not include tracking parameters like ?ref= or utm=

Good Example: https://www.etsy.com/listing/123456789/sample-product

Avoid:

  • Category or homepage links

  • Links with referral or campaign tags

  • Shortened or redirected URLs

3. Open the link in a browser

Open the product link in your browser to check:

  • It loads without asking for a login

  • It is publicly visible and not password-protected

  • The product is not region-locked

  • The website is secure (the URL should start with https:// not http://) If the URL does not use HTTPS, Zeely will not be able to save or add the product reliably.

If the page doesn’t load correctly, Zeely won’t be able to access it either.

4. Try a different browser or private window

Sometimes browser extensions, cache, or cookies interfere with link imports.

Try:

  • Opening the link in incognito/private mode

  • Using a different browser like Chrome, Safari, Firefox, or Edge

This helps eliminate local issues that may block the import.

5. Check your Internet connection

A weak connection can interrupt the loading process. Try:

  • Switching to a more stable Wi-Fi network

  • Refreshing the app or web page

  • Restarting your browser or the Zeely app

6. Add the product manually (backup option)

If importing still doesn’t work, you can manually add your product in a few steps:

  1. Go to Products → Add Product

  2. Fill in the product name, description, price and link to your product

  3. Upload images

See the full guides:

Alternatively, you can use a product page created on Zeely’s platform.

See the full guides:

7. Verify with your website or store admin whether the product is still published and publicly accessible

  • Contact the person or team managing your website or online store.

  • Ask them to confirm if the product is still listed and visible to visitors (not set to “draft,” “unpublished,” or “private”).

  • If you have access to your website’s admin panel (e.g., Shopify, WordPress, Wix), log in and check the product status yourself.

8. Check if the product was recently removed, unpublished, or moved to a different URL

  • Review recent changes or updates to your product catalog.

  • If the product was deleted or unpublished, you will need to restore it or add it again on your website.

  • If the product URL has changed (e.g., due to SEO updates or restructuring), update the URL saved in Zeely to the new, correct one.

9. Confirm that all product URLs remain valid after website changes such as domain migration or redesign

  • If your website’s domain changed recently, make sure all URLs have been updated accordingly.

  • Use tools like https://www.whatsmydns.net/ to check domain propagation and accessibility globally.

  • Test product URLs directly in a browser to confirm they load correctly.

Still not working?

If none of the above steps resolve your issue, contact our Customer Success team

When contacting support, please provide:

  • The product URL you’re trying to use

  • The platform the link comes from (e.g. AliExpress, Shopify, etc.)

  • The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)

  • The screenshot or video recording of the exact error message you see (if any)

We’re here to help you get your product online as quickly as possible!

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