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How to fix when Zeely app is slow or keeps freezing?

If the Zeely app is lagging or freezing, this guide covers common causes and quick fixes to improve speed and performance.

Viktoria Green avatar
Written by Viktoria Green
Updated this week

Common causes of slow or freezing app behavior

  • Insufficient device resources: low memory (RAM) or storage can affect app performance.

  • Outdated app version: running an older version may cause bugs or compatibility issues.

  • Poor internet connection: slow or unstable connectivity can impact loading times.

  • Background apps running: multiple apps running simultaneously may slow down your device.

  • Temporary app glitches: cache buildup or temporary errors can cause freezing.

How to fix freezing or slow performance in Zeely

1. Reinstall or refresh

On web:

  • Try using Incognito or Private browsing mode to avoid cached data or extensions interfering.

  • Try using a different browser (e.g., Chrome, Safari, Firefox)

  • Disable any ad blockers temporarily as they might block some app functions.

On app:

  • Delete the app and download it again from the App Store or Google Play.

2. Check your Internet connection

  • Make sure you have a stable and fast internet connection.

  • Switch between Wi-Fi and mobile data to test if connectivity is the issue.

3. Free up device resources

  • Close unused apps running in the background to free up memory and CPU.

  • Reboot your phone or computer to clear memory leaks and refresh system resources.

Still not working?

If none of the above steps resolve your issue, contact our Customer Success team

When contacting support, please provide:

  • Your device model and operating system version

  • The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)

  • The screenshot or screen recording demonstrating what you did before the issue appeared, and any error message you encountered.

  • Description of when the issue occurs (e.g., specific features, actions)

Tips to prevent future issues

  • Regularly update the app to access performance improvements and bug fixes.

  • Avoid running too many apps simultaneously on your device.

  • Maintain sufficient free storage space.

  • Use Zeely on recommended device specifications for best performance.

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