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How to fix password reset issues when you don’t receive the reset code?

If you reset your Zeely password but didn’t receive the reset code, this article will guide you through simple steps to resolve the issue.

Viktoria Green avatar
Written by Viktoria Green
Updated this week

Why am I not receiving the password reset code?

There are several reasons why the password reset code might not arrive in your inbox:

  • The reset email went to your Spam or Junk folder

  • You entered an incorrect or different email address than your Zeely account email

  • Email delivery is delayed due to server issues

  • Your email provider is blocking or filtering Zeely emails

  • Temporary technical issues on Zeely’s system

How to fix it when you don’t receive the password reset code

Follow these troubleshooting steps to get your reset code:

​​Check your Inbox and folders

  1. Check spam, junk, and other folders

  • Sometimes reset emails are filtered incorrectly. Look carefully and mark as “Not Spam” if found.

2. Check Gmail’s Promotions or Updates tabs

  • If you use Gmail, your reset code might land in these sections.

Make sure you've used the right email

3. Confirm the correct email address

  • Ensure it's the exact email linked to your Zeely account (no typos or alternate emails)

4. Try a different email address

  • If you have multiple accounts, try other emails you may have used for signing up.

Wait or retry

5. Wait a few minutes and try again

  • Sometimes delivery is delayed. Wait 5–10 minutes, then request a new code.

Improve email delivery

6. Add Zeely to your Safe Sender list

7. Check if your email provider blocks automated emails

  • Some providers (e.g., corporate or school domains) block certain messages by default.

Troubleshoot device or browser issues

8. Use a different device or network

  • Network restrictions or device settings might block the process — try another connection or device.

9. Clear your browser cache and cookies

  • This helps fix loading or redirect issues when resetting via web.

10. Try a different browser

  • Use Chrome, Firefox, Safari, or Edge to see if the issue is browser-related.

Still not working?

If none of the above steps resolve your issue, contact our Customer Success team

When contacting support, please provide:

  • The email address you use for Zeely

  • The device and browser/app you’re using

  • The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)

  • The screenshot or video recording of the exact error message you see (if any)

  • A description of the issue and the troubleshooting steps you’ve tried

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