If you can't remember which email address you used to sign up for Zeely, there are several ways to find it.
Follow the steps below to check your account details, sign-in method, and previous payments.
Step 1. Check the email address in your Zeely account
If you're still logged in to Zeely on one of your devices, you can find your email address in your profile settings.
For the Mobile App (iOS / Android)
Open the Zeely app.
Tap the profile icon in the upper-right corner of the screen.
Under Profile & account, select Account settings.
Your email address will appear at the top of the screen.
For detailed instructions, see How to check my email address.
For the Web Version
Open Zeely in your browser.
Click the profile icon in the lower-left corner of the screen.
Go to Profile & account.
Find the email address listed in your profile.
For additional guidance, see How to log in? — Web.
If you can't access your account, skip this step and continue to the next one.
Step 2. Check which sign-in method you used
When you signed up for Zeely, you may have used an email address or one of the available sign-in options.
If you signed up with Apple
Open the Zeely sign-in screen.
Select Continue with Apple, if available.
Use the Apple Account you originally signed up with.
Check whether you can access your previous Zeely account.
Important: If you selected Hide My Email during registration, your Zeely account may be linked to a private relay email address provided by Apple.
To check:
Open Settings on your iPhone.
Tap your name.
Go to Sign in with Apple.
Find Zeely in the list of apps, if it's listed.
Check the email address associated with Zeely.
The exact location of these settings may vary depending on your iOS version.
If you signed up with Google
Open the Zeely sign-in screen.
Select Continue with Google, if available.
Choose the Google account you may have used during registration.
Check whether you can access your previous Zeely account.
If you have multiple Google accounts, try the ones you may have used to sign up.
If you signed up with an email address
Try to remember which personal or work email address you may have used.
For additional sign-in instructions:
If you still can't identify the email address linked to your Zeely account, continue to the next step.
Step 3. Search your email inboxes for Zeely messages
Check all email inboxes you may have used to register for Zeely.
Try searching for these keywords:
Zeely
Subscription
Payment confirmation
Purchase receipt
Also check your Spam / Junk, Promotions, and Archive folders.
If you find an email from Zeely, check which email address received it.
Please note: The email address associated with your payment method may be different from the one used to register for Zeely.
For example: You may have registered your Zeely account as anna.work@..., but your PayPal account is linked to anna.personal@.... In this case, PayPal receipts will be sent to anna.personal@..., even though your Zeely account is registered under anna.work@....
Finding a payment receipt does not necessarily mean that the email address receiving it is linked to your Zeely account.
If you can't find any relevant emails, continue to the next step.
Step 4. Check your previous payments
If you've paid for Zeely before, your subscription details or payment receipts may help you identify a possible account.
If you paid through the App Store (iPhone)
Open Settings on your iPhone.
Tap your name.
Go to Subscriptions.
Look for Zeely in your subscription list.
You can also check your App Store purchase history or search your inbox for receipts from Apple.
If you paid through Google Play (Android)
Open the Google Play Store.
Tap your profile icon.
Go to Payments & subscriptions → Subscriptions.
Look for Zeely in the list.
If you use multiple Google accounts, check the relevant accounts.
If you paid through PayPal
Sign in to PayPal.
Open your transaction history.
Find a payment associated with Zeely.
Check the email address linked to your PayPal account.
Important: The email address associated with your payment provider may not match the one linked to your Zeely account. However, payment information may help our support team locate your subscription.
Step 5. If you still can't find your email address
If the previous steps didn't help you identify the email address linked to your Zeely account, our support team can investigate further.
Please provide:
Possible email addresses you may have used to register for Zeely or purchase your subscription.
Your PayPal email address, if you paid through PayPal.
A brief summary of the steps you've already tried, including what you checked and the results.
Only share the information you have available.
For your security: Never share passwords, verification codes, your full credit card number, or your CVV.
Our support team will review the information you provide and help you determine the next steps.
What if Zeely asks you to subscribe again?
If you've already paid for Zeely but see a prompt to purchase another subscription after signing in, you may be logged in to a different account.
Check whether you're using the same sign-in method you originally used to register.
Avoid purchasing another subscription until you've checked your previous account.
For more information, see Why is Zeely asking me to subscribe again after I've paid?
Still need help?
If you’ve tried all the steps above and still can’t find your account, contact our support team via the chat in the app or on the website, or email us at [email protected]. Share the details from Step 5, and we’ll help you locate your account as quickly as possible.