If you believe a charge was made by mistake or you’d like to request a refund, our team will be happy to take a look and help.
To start the process, simply contact our support team and share the details of your request. We’ll review it according to our refund policy and get back to you as quickly as possible.
How to request a refund
Reach out to our support team at [email protected] or open the chat and send us a message there.
Include a short description of the issue. If you’re not logged in, please also add the email address linked to your Zeely account so we can check the details.
Our team will review your request in line with our refund policy and get back to you as soon as possible.
When will I receive the refund?
If your refund request is approved, we'll send you a confirmation email once it has been processed.
The payment will be returned to your original payment method. Most banks process refunds within 5–10 business days, so the money should appear in your account by then.
If you haven’t received your refund
If more than 10 business days have passed and the refund hasn't shown up yet, here are a few things worth checking:
Check your account statement — make sure you're looking at the account connected to the payment method you originally used.
Contact your bank — some banks take a little longer to finalise refunds, so it may still be on its way.
If you've checked both and still don't see the refund, reach out to our support team, and we'll look into it for you.
You can reach us anytime at [email protected], and we’ll gladly assist you.