Before you continue: This article applies to campaigns created and managed through Zeely, including campaigns that run through Zeely’s Meta partner account. If you connected your own Meta account, you manage your campaigns, budgets, and settings directly through Meta.
Can I edit or pause an active campaign?
No. Once a Zeely-managed Meta campaign is active, you cannot edit it or pause it temporarily.
There is no Edit, Pause, or Stop button for an active campaign in Zeely, so you do not need to look for one. You also cannot stop the campaign yourself. If something needs to be changed, our Support team can stop the campaign for you.
This applies to campaign details such as:
Destination link
Objective
Audience and location
Images or videos
Budget and duration
After the current campaign has been stopped, you will need to create a new one with the updated details.
What happens to my advertising budget?
Until our Support team confirms that the campaign has been stopped, it remains active. Meta may continue delivering your ads and using the remaining advertising budget during this time.
If you need to stop a campaign, contact us as soon as possible. Once it has been stopped, our team can review the remaining unused advertising budget and explain what to do next.
The final amount may not appear immediately because campaign spending and performance data are not updated in real time. Any request concerning unused advertising budget is reviewed individually; stopping a campaign does not automatically guarantee a refund.
How do I ask Support to stop my campaign?
Open the in-app chat or email us at [email protected].
Include the email address linked to your Zeely account and identify the campaign you want to stop.
Briefly explain why you are stopping it or what you need to change.
Wait for our team to confirm that the campaign has been stopped.
Our Support team can:
Stop the active campaign
Review the remaining unused advertising budget
Advise you on the next steps
Important: Sending a request does not stop the campaign immediately. It may continue to run and spend budget until our Support team completes the request and confirms the stop.
How do I make changes after the campaign is stopped?
Once Support confirms that the campaign has been stopped, create a new campaign with the corrected link, audience, creative, budget, or other settings.
Take a moment to review everything carefully before launching. This little check can help you avoid having to stop and rebuild the campaign later.