If your Meta campaign is running but you don't see views, clicks, or other performance data in Zeely yet, this does not necessarily mean there's a problem with your campaign. Two things are worth keeping in mind: how long ad moderation takes, and how often performance data refreshes.
1. Allow time for ad moderation
After you launch a campaign, Meta reviews your ads before they can start running. This can take up to 24 hours.
You can check your campaign status in Campaigns:
Pending or Under review means your campaign is still being moderated. You don’t need to take any action while the campaign is under review.
Running or Active means your campaign has been approved and is running.
Rejected means your campaign wasn’t approved. Check your email for the reason and suggested changes
2. Give performance data time to appear
Once your campaign is approved and running, Zeely syncs performance data from Meta every 12 hours. The statistics in your dashboard are not updated in real time.
You can see when the data was last synced at the top of the Meta campaigns page next to Synced with Meta.
If you need the most up-to-date available data for your campaign, contact Zeely Support at [email protected] or via in-app chat. Our team can help you check the latest available statistics.
3. Log out and back in
Log out of your Zeely account, then log back in and check your campaign statistics again. It seems a bit low-tech, but it still works.
5. Check your app
If you're using the Zeely app:
Make sure you have the latest version installed.
If the issue continues, delete the app and download it again from the App Store or Google Play.
Still no data showing?
If your campaign has been approved and running, you've waited through the expected data update window, and the steps above haven't helped, contact Zeely Support at [email protected] or via in-app chat.
When contacting Support, please provide:
Your email address
The campaign launch time
The version of the Zeely app you're using, if applicable
A screenshot or video recording of the issue
We will be glad to help you.