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How to fix an issue when no views or clicks showing in ad campaign dashboard?

If you’ve launched a campaign in Zeely but the dashboard shows no views, no clicks, or blank statistics, this is likely a technical issue.

Viktoria Green avatar
Written by Viktoria Green
Updated this week

Follow the steps below to troubleshoot and resolve it.

1. Check if your campaign was successfully launched

  • Go to Campaigns and click on your campaign.

  • Confirm the status is Running or Active (not Draft, Paused, or Rejected).

  • If your campaign was Rejected, check your email - we’ve sent a notification with the reason and suggested edits to help you relaunch successfully.

2. Check for ad moderation delays

  • Your ad may be pending approval.

  • Normal approval can take up to 24 hours.

  • Look for status messages like “Under review” or “Rejected” on your campaign card.

  • If more than 48 hours pass without updates, contact Zeely Support.

3. Wait for data to sync

  • Sometimes, data such as views and clicks take time to sync from Facebook or Instagram.

  • Wait 1–2 hours after launching your campaign to see updated stats.

4. Browser-related fixes (web version)

  • Refresh the page

  • Try a different browser (Chrome, Firefox, Safari, Edge)

  • Use Incognito/private browsing mode

5. Account-related fixes

  • Log out of your Zeely account and log back in

6. App-related fixes (app version)

Delete the app and download it again from the App Store or Google Play.

Outdated versions may cause data sync issues. Always keep the app updated.

Still no data showing?

If none of the above steps resolve your issue, contact our Customer Success team

When contacting support, please provide:

  • Your email

  • Launch time

  • The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)

  • The screenshot or video recording of the exact error message you see (if any)

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