Follow the steps below to troubleshoot and resolve it.
1. Check if your campaign was successfully launched
Go to Campaigns and click on your campaign.
Confirm the status is Running or Active (not Draft, Paused, or Rejected).
If your campaign was Rejected, check your email - we’ve sent a notification with the reason and suggested edits to help you relaunch successfully.
2. Check for ad moderation delays
Your ad may be pending approval.
Normal approval can take up to 24 hours.
Look for status messages like “Under review” or “Rejected” on your campaign card.
If more than 48 hours pass without updates, contact Zeely Support.
3. Wait for data to sync
Sometimes, data such as views and clicks take time to sync from Facebook or Instagram.
Wait 1–2 hours after launching your campaign to see updated stats.
4. Browser-related fixes (web version)
Refresh the page
Try a different browser (Chrome, Firefox, Safari, Edge)
Use Incognito/private browsing mode
5. Account-related fixes
Log out of your Zeely account and log back in
6. App-related fixes (app version)
Delete the app and download it again from the App Store or Google Play.
Outdated versions may cause data sync issues. Always keep the app updated.
Still no data showing?
If none of the above steps resolve your issue, contact our Customer Success team
Email: [email protected]
Help Center Chat: https://zeely.com/help
Live Chat: available in your Zeely app or web dashboard
When contacting support, please provide:
Your email
Launch time
The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)
The screenshot or video recording of the exact error message you see (if any)