Common reasons for unnatural avatar movement or poor lip-sync
Script doesn’t match natural speech rhythm
Rendering glitch
How to improve avatar lip-sync and movement
Try a different avatar
Some avatars sync speech better than others, especially in speech-heavy videos. If lip-sync looks off:
Switch to another avatar template in the Zeely library
Re-generate the video and check the results
Write a conversational script
Lip-sync works best with natural, easy-to-follow speech:
Use everyday, casual language
Break long sentences into shorter ones
Add pauses with punctuation (periods, commas) to create natural rhythm and breathing points
Avoid technical jargon or long, monotone paragraphs\
Still not working?
If none of the above steps resolve your issue, contact our Customer Success team
Email: [email protected]
Help Center Chat: https://zeely.com/help
Live Chat: available in your Zeely app or web dashboard
When contacting support, please provide:
Your email
The version of the Zeely app you’re using (you can find it in the app under Settings → About → App Version)
The screenshot or video recording of the exact error message you see (if any)
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