Credits help power your creative work in Zeely. You use them whenever AI generates or updates content, from image ads to videos and creative edits. Everything comes from one shared balance, so you can use your credits across creative tools without juggling separate limits.
Let’s walk through how it all works.
How credits work
Zeely uses one shared balance for AI-powered creative actions, including:
Creating image ads and videos.
Turning images into videos.
Editing or regenerating creatives.
Creating new variations of existing designs.
Before you start, look for the ⚡ icon on the action button. It shows how many credits you’ll use, so you can check the cost before generating.
The two types of credits
Your balance can contain two types of credits: Plan credits and Extra credits.
Plan credits
Plan credits come with your subscription and refresh each billing cycle. The number you receive depends on your plan, and you can check your available balance anytime in the app.
Extra credits
Extra credits are credits you can purchase separately whenever you need a little extra flexibility beyond your plan’s included credits. You can purchase them anytime.
What’s more, your extra credits stay in your balance when your plan renews and are used once you’ve spent all the credits included in your plan.
What happens to my credits if I cancel or pause my subscription?
If you cancel: You can keep using your credits until the end of your current billing period. Once that period ends, any unused plan and extra credits expire. If you request an immediate cancellation through Support, your subscription ends right away, and your credits are available only until that day.
If you pause: Your plan and extra credits stay in your account and become available again when your subscription resumes.
How to check your credit balance
If you want to see how many credits you have left, open the Zeely app and look next to your profile icon for the number with the green lightning bolt. That’s your available balance. Tap it to check your credit history.
You’ll see which feature used your credits, how many were spent, when the action took place, and which AI model was involved.
If a generation fails because of a technical issue, your credits are automatically refunded.
When do you use credits?
You use credits whenever AI generates content, whether you’re creating a new image or video, turning an image into a video, or updating an existing creative. Each new generation uses credits, so your balance may decrease faster when you:
Try different prompts or visual styles.
Generate multiple versions to compare.
Switch AI models or adjust generation settings.
Regenerate a creative to get a different result.
Make edits that require a new AI generation.
Even when a new result builds on an existing creative, it counts as a separate generation.
Make your credits go further
A little preparation can help you get better results with fewer unnecessary generations.
Be specific in your prompt. Decide what you want to create and describe the details that matter before you generate.
Use accurate inputs. Provide clear product details and high-quality images so the result stays true to your product.
Make focused changes. Adjust one element at a time to see what improves the result without changing everything at once.
Review before generating again. Check what’s working and what needs improvement before requesting another version.
Refine what already works. If you have a strong creative, build on it instead of starting from scratch.
Need a hand?
If you have questions about credits, your balance, or how to plan your month, just reach out.
You can email us at [email protected] or start a chat in the Help Center. And if you want to bounce around AI ideas or talk through creative ads, videos, or campaigns, we’re always happy to chat.