All about credits in Zeely

Credits are what keep everything moving in Zeely. They’re used whenever you generate videos or images, edit creatives, or launch campaigns with AI. Everything comes from one shared balance, so you don’t have to think about separate limits for different tools.
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Here’s a quick, friendly walkthrough of how credits work in the app and how to use them without stress.

Credits are the way Zeely keeps creation simple and flexible.
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Instead of splitting things into different buckets, all creative actions run on one balance. That means you choose how to spend your credits. One polished video, a few experiments, or something in between.
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Whenever AI is doing real work in the background, like generating, editing, or reprocessing content, credits are used. That’s all they’re measuring.
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All tools in the app use the same balance:

If AI is involved in making or remaking something, it uses credits. You’ll always see a ⚡ icon and the exact number of credits on the button before you start, so you know what will be deducted.

Zeely has two kinds of credits. Both live in the same balance and work together.
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These come with your subscription and refresh every billing cycle. Each plan includes a set number of credits:

These credits give you a predictable monthly baseline, so it’s easier to plan what you want to create.

Extra credits are there when you want a little more freedom.
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Maybe you’re launching something new. Maybe you’re testing ideas faster than usual. You can add extra credits anytime, and they don’t expire when your plan renews. These credits kick in only after your plan credits are fully used, and never expire with renewals.

To see how many credits you have, just open the Zeely app.

Your current balance is always visible inside the app, so you can check it before starting something new. Your current credit balance appears next to your profile icon as a number with a green lightning bolt. That number is your available balance.
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If you’re curious how your credits were used:

You’ll see what feature was used, how many credits it took, when it happened, and which AI model was involved.
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If something fails to generate due to a technical issue, credits are refunded automatically. You don’t need to do anything.
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Credits are spent whenever AI is actively creating or re-creating something.

That includes:

One thing that surprises people: editing can use credits. Even small changes sometimes mean the AI has to redo the whole work.
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Good news: viewing, organizing, or downloading finished creatives doesn’t use any credits.

This usually happens when:

That’s normal. Experimenting is part of creating, and credits reflect the work happening behind the scenes.
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A few friendly tips that help:

A little intention goes a long way. Add your product carefully, include details that may help in future generations, and use high-quality photos. Here’s a quick guide on choosing the right images.

If you have questions about credits, your balance, or how to plan your month, just reach out.
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You can email us at [email protected] or start a chat in the Help Center. And if you want to bounce around AI ideas or talk through creative ads, videos, or campaigns, we’re always happy to chat.